喜彩彩票


服務保障

為客戶創造價值是公司的服務宗旨。公司恪守誠信經商的原則,精心打造捷甬達服務體系,構筑讓客戶信賴的服務品牌。公司提出售前、售中、售后系統化的服務要求,加大客戶服務的深度及廣度。公司的服務體系每年進行升級,持續提升服務質量,滿足客戶需求的不斷提升。


一、售前服務

1、通過網絡平臺為客戶提供各種產品信息和技術資訊信息,讓客戶更清晰的了解產品和市場,理性地選擇產品。
2、通過相關客戶樣板案例,讓客戶更直觀地了解產品性能和應用信息,準確地選型。
3、通過業務團隊和技術團隊為客戶提供貼身的技術咨詢和選型方案咨詢,為客戶量身定造最具價值的購機方案。




二、售中服務

1、公司CRM業務下單系統以及訂單部全面跟蹤機制,保障訂單的按質、按時完成,業務團隊實時了解訂單執行情況。
2、數控產品在生產期間,服務中心會通過網絡提前發放機器使用資料和場地需求給客戶,以保障設備進場時,客戶可以很快正確地使用機器。客戶也可以在生產期間,派員到公司接受操機培訓。


三、售后服務

1、公司客服中心服務人員30多人,在國內20多個大中城市派駐長住人員,覆蓋全國主要一、二線城市。

2、服務中心建有服務平臺,通過CRM客服管理系統,全面跟蹤保障服務質量。

3、平臺文員對服務單結果進行全面回訪,及時處理客戶回饋意見。

4、市場部、研發部每月抽選客戶進行滿意度調查,不斷提升產品和服務質量。

5、月度質量會檢查分析服務單故障,提出改善方案。
6、公司成立了研發部應用組,長期進行數控產品加工應用技術的研究,協助客戶解決設備應用中的工藝難題。




客戶保修:服務平臺專線:400-7889-789


在線客服

捷甬達核心優勢

20余年持續深度的研究和技術沉淀,高標準的制造、檢測設備,高要求嚴謹縝密的管理體系,保障捷甬達的產品高品質及持續穩定性,保障捷甬達多系列快速的交付能力。
為客戶提供最適用產品的理念,帶動捷甬達進行持續的研發投入,特制產品、應用技術、高性能新品等給客戶帶來持續的價值提升。 捷甬達與您同在,與您共贏的責任精神,獲得廣大合作者與客戶的信賴和支持。

皖公網安備 34022102000437號

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